Questions & answers

Asifunde Nathi (“let’s learn together”) is a South African early-learning app for children aged 2 to 10. Children learn reading, numbers, words, money, memory and problem-solving through short activities, games and bedtime stories, all in their home language.

isiZulu, isiXhosa, Sesotho, Setswana, Sepedi, Xitsonga, Tshivenda, siSwati and isiNdebele. You choose a language when you set up your child, and you can change it any time with Change language in the app.

Ages 2 to 10. You add your child’s date of birth when you sign up, and the app picks the right level for their age. On their birthday, the activities move up automatically, and there’s a little celebration waiting for them.

No. Asifunde Nathi runs in your web browser on a phone, tablet or laptop, so there’s nothing to install and it’s always up to date. Just go to asifundenathi.co.za/app. You do need an internet connection while your child plays.

A little each day is best. The weekly plan suggests short sessions on 5 days a week, which is enough to build a habit without too much screen time.

Every new account gets 7 days of full access: every activity, game and story, the weekly plan and the Parent Centre. No card is needed to start. We’ll email you on day 5 and day 7 to show what your child achieved and remind you when the trial ends.

To keep learning, choose the Nathi or Family plan. If you don’t subscribe straight away, activities, games and stories are locked, but nothing is lost: your child’s progress, stickers and levels are saved and carry on as soon as you subscribe. The Parent Centre and the workbook shop stay open.

Nathi: R69 a month or R690 a year, for 1 child on up to 2 devices.
Family: R119 a month or R1 190 a year, for up to 5 children on up to 5 devices.
Yearly plans give you two months free. See all plans here.

Both include everything in the app. Family is for households with more than one child: up to 5 children, each with their own profile, level, progress, stickers and report card, plus a family overview and room for 5 devices.

Yes. You can move up to Family from Plans in the app. If you move from Family back to Nathi, you choose which child keeps learning; the others are paused, with their progress saved, until you move back to Family.

Yes, we offer annual licences for schools, crèches and ECD centres, priced by number of learners. Email sandile@asifundenathi.co.za and we’ll put a package together.

Payments are handled by PayFast, one of South Africa’s most trusted payment providers. You can pay by credit, cheque or debit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Instant EFT, SnapScan, Zapper, Scan to Pay, bank QR code apps, RCS store cards or Mobicred. Because subscriptions renew automatically, PayFast usually asks for a card for those. Workbooks can be paid with any option.

Yes. You pay on PayFast’s secure page, and your card and banking details stay with PayFast. Asifunde Nathi never sees or stores your full card details.

Nothing is charged during the free trial. When you subscribe, you pay for the first month or year straight away, and the plan then renews automatically each month or year until you cancel. Workbooks are a once-off payment.

Any time, with no cancellation fee: open the Parent Centre in the app and choose Cancel subscription, or email sandile@asifundenathi.co.za. You keep full access until the end of the period you’ve already paid for, and your child’s progress stays saved.

If a fault on our side stops you using a paid feature and we can’t fix it in reasonable time, you can ask for a refund for that period. Workbooks are digital downloads, so they can’t be refunded once downloaded, unless the file is faulty or you were charged twice or by mistake; then we’ll replace it or refund you in full. Email sandile@asifundenathi.co.za within 7 days of the charge. We reply within 3 business days. Full details are in our Terms.

It can take a minute for PayFast to confirm. On the subscribe screen, tap I’ve paid — refresh access, or log out and back in. If it still isn’t unlocked after a few minutes, email sandile@asifundenathi.co.za with the email address you paid with and we’ll sort it out quickly.

Printable colouring and learning books in six South African languages, R50 each: My South African Home (isiZulu), My South African Animals (isiXhosa), My South African Cities (Setswana), When I Grow Up, I Can Be! (Sesotho), Games We Play (Sepedi) and Great African Kingdoms (Tshivenda). You don’t need a subscription to buy them.

After you pay, we email you a download link, usually within a few minutes (always within 24 hours). Check your spam folder if you don’t see it. The link works for 7 days, so save the PDF to your device, and print it as often as you like for your family.

No. Everything we sell is digital, so there’s nothing to deliver and no shipping cost.

1 child on the Nathi plan and up to 5 on the Family plan. Each child has their own profile, level, progress, stickers and report card. Tap your child’s name in the app to switch between them.

Up to 2 devices on Nathi and up to 5 on Family. You can see and sign out devices in the Parent Centre, and a device that hasn’t been used for 60 days stops counting.

Open the Parent Centre. It shows progress by skill, your child’s weekly plan and a monthly report card. It’s protected by a parent PIN so little fingers can’t change your settings.

Tap Forgot PIN? on the PIN screen and enter your account password to set a new one.

On the sign-in screen, type your email address and tap Forgot your password?. We’ll email you a link (check spam if it doesn’t arrive within a few minutes). Open it on the same device, choose a new password, and you’re back in. Still stuck? Email sandile@asifundenathi.co.za.

Children earn 1 sticker for each finished activity (up to 3 a day), plus a ⭐ week star for learning on 5 days in a week. Stickers fill their album and keep them coming back.

Every 12 weeks, families on a paid plan whose child completes at least 95% of their learning plan and collects at least 120 stickers are entered automatically into our quarterly draw. Prizes include an iPad, a Spur family voucher and a PlayStation 5. There’s nothing extra to pay or fill in. Read the competition rules.

No. The draw is for paying subscribers, but stickers earned during the trial still count towards the goal once you subscribe.

Only what’s needed to run the app: their first name, date of birth, language and learning progress. A parent or guardian enters these details. We use the date of birth only to set the right level and celebrate their birthday, never for advertising. Read our Privacy Policy.

No. We never sell your personal information. We follow South Africa’s Protection of Personal Information Act (POPIA).

Yes. You can ask us to correct or delete your information, or close your account, at any time. Email sandile@asifundenathi.co.za.