Terms & Conditions

Last updated: 1 October 2026

These Terms govern your use of Asifunde Nathi, an online early-learning service operated by Asifunde Nathi in South Africa, available at asifundenathi.co.za. By creating an account, subscribing, or purchasing, you agree to these Terms. They include our Delivery, Cancellation and Refund policies below.

1. Who we are & who may use the service

Asifunde Nathi is a South African early-learning service. Accounts must be created by an adult (a parent or guardian). You are responsible for your login details and for activity under your account.

2. The service

Asifunde Nathi provides home-language early-learning activities, stories, progress tracking and a parent report card for children aged 2–10, in nine South African languages. It is an educational aid to support learning at home and is not a substitute for formal schooling.

3. Plans & pricing

We offer a free trial and paid subscriptions. Current pricing (in South African Rand):

Free trial — 7 days of full access for each new account, with no card needed. After the trial, activities, games and stories need a paid plan. Your child’s progress is kept, and the workbook shop stays open.
Nathi — R69 per month, or R690 per year. Full access for one child.
Family — R119 per month, or R1 190 per year. Full access for up to 5 children, each with their own profile, plan, stickers and report card.
Printable workbooks — R50 each, as once-off digital downloads.
School / ECD licences — annual institutional access, priced by number of learners.

Prices are shown in the app and may change; any change will be communicated before it affects you. Subscriptions renew automatically until cancelled.

4. Delivery policy

All products are digital — no physical goods are shipped.

Subscriptions: access is activated immediately once your payment is confirmed. You use the service by logging in at asifundenathi.co.za on any supported device.
Printable workbooks: after successful payment, a download link and/or the PDF is sent to the email address you provide at checkout — usually within a few minutes and no later than 24 hours.
If you have not received access or your download within 24 hours, email sandile@asifundenathi.co.za and we will resolve it promptly.

5. Cancellation policy

You may cancel your subscription at any time, with no cancellation fee and no lock-in contract.
To cancel, use the cancellation option in your account or email sandile@asifundenathi.co.za.
When you cancel, your subscription simply stops renewing. You keep full access until the end of the period you have already paid for, after which activities, games and stories are locked until you subscribe again. Your child’s progress is kept.
Printable workbooks are once-off purchases and do not involve a recurring subscription, so there is nothing to cancel.

6. Refund policy

Subscriptions: if a technical fault on our side prevents you from using a paid feature and we are unable to resolve it within a reasonable time, you may request a refund for the affected period. Cancelling a subscription stops future billing but does not automatically refund the current period.
Printable workbooks (digital downloads): because these are digital products delivered instantly, they are generally non-refundable once the download has been accessed, in line with South African electronic-transaction rules. However, if a file is faulty, fails to download, or you were charged in error or more than once, we will replace it or refund you in full.
How to request a refund: email sandile@asifundenathi.co.za within 7 days of the charge, with your order details and the reason. We aim to respond within 3 business days and to process approved refunds to your original payment method within 30 days.

7. Payments & security

Payments are processed securely by our payment provider, PayFast. Card and banking details are handled by PayFast on their secure systems; Asifunde Nathi does not see or store your full card details.

8. Acceptable use

Please don't misuse the service, attempt to break its security, share or resell your access, or copy and redistribute our content without permission. Our content, brand and materials remain our property. Using tools or tricks to fake learning activity, stickers or progress is also misuse, and may lead to disqualification from any prize draw.

Stickers & prize draw. Children earn stickers as they learn. Families on a paid plan whose child meets the 12-week goal are entered automatically into a quarterly prize draw, run under our separate Competition Rules. Stickers have no cash value.

9. Availability & liability

We work to keep the service available, accurate and secure, but we provide it "as is" and cannot guarantee it will always be uninterrupted or error-free. We may update or change features over time. To the extent permitted by law, our liability is limited to the amount you paid us in the three months before a claim.

10. Governing law

These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act and the Electronic Communications and Transactions Act. Nothing in these Terms limits any right you have under those laws.

11. Changes

We may update these Terms as the service grows. The date at the top shows when they last changed; continued use after a change means you accept the updated Terms.

12. Contact

Questions about these Terms, or a delivery, cancellation or refund request? Email sandile@asifundenathi.co.za.